Dear Valued Guest,
In 2020, the spread of the Coronavirus changed our country and our business. Although, the health and safety of our guests and staff has always been a top priority, we have implemented additional procedures and have changed amenities to address the current climate. As a result, some returning guests may find that some services and amenities have been changed.
We have always used industry-standard cleaning and disinfecting supplies and trained our staff in ways to achieve the highest standards of cleanliness, disinfection, and hygiene. Today, we refer to guidelines and safety information provided by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) which detail how to identify COVID-19 symptoms and mitigate its transmission. Also, we are constantly monitoring relevant health and travel authorities’ recommendations regarding guest’s and employee’s safety; and we receive information from professional hotel operator associations.
Our enhanced infection control measures include:
- Rigorous cleaning and sanitation of guest rooms and public spaces.
- Frequent sanitation of high-contact points, such as door handles, reception counters, bathrooms, and common areas.
- Hand sanitizers in public restrooms and at front desk.
- Infrared thermometers available at front desk to conduct temperature checks of our guests and employees upon request.
- Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19.
Other actions we have taken include removing brochures, magazines, and other decorative items that are difficult to disinfect; eliminating paper forms, invoices, signs etc. that may easily become contaminated; and consolidating room furnishings so that most are hard surfaces that can be easily disinfected. Common areas have been closed and items that had previously been self-serve are now dispensed through the front desk.
BREAKFAST & COFFEE Coffee is in-room with Keurig machine. We provide a limited number of coffee k-cups, so guests are encouraged to bring their own favorite k-cups. Standard rate plans include a simple breakfast bag/basket with coffee and pastry. Premium plans include all of our Continental selections. A limited number of Continental breakfast items are available for purchase at the front desk.
BATH AMENITIES – Bath amenities are pre-packaged and include soap, shampoo and lotion. Guests are encouraged to bring their own personal toiletries.
KITCHENWARE for use in microwave must be requested at the front desk.
TOWELS – Towels sets have been reduced to one set per guest for most rooms. Additional towels can be requested at the front desk.
PILLOWS/LINENS – A limited number of pillows are provided per bed; Guests are encouraged to bring their own. Additional pillows are available at the front desk, but a fee of $10 per pillow is charged. A fee of $10-$20 is charged for extra linens.
HOUSEKEEPING – To reduce exposure of our staff, room refreshes are reduced to weekly or bi-weekly or weekends only.
INVOICING/CORRESPONDENCE are digital. Guest will are provided with link to guest portal to manage their reservation online. Pre-arrival documents must be accepted through guest portal.
FRONT DESK – A screen has been installed to protect staff and guest. Although management is on site 24-hours, the front desk service hours are limited to 8am – 8pm.
While these are extraordinary times, and we are committed to the health and safety of everyone. We look forward to welcoming guest to the Hotel Harrington.