NOTICE: Face mask must be worn by all guests when entering the building to check-in at the front desk. After check-in, face mask only need to be worn when making requests at the front desk. Masks, bandannas, scarves and cloth can be used. Children 12 and under do not need to wear mask. Guests must maintain 6 feet separation from other customers at check-in or when at the front desk.
Dear Valued Guest,
In 2020, the spread of the Coronavirus changed our country and business rapidly. The COVID-19 pandemic essentially stopped travel and hotel stays. All of our employees and our entire hotel operations have been impacted. In the wake of COVID-19, we have taken steps to protect the safety of guests and staff. Certain services and amenities have been limited, changed or unavailable as a result.
We have always been committed to the health and safety of our guests and staff. We have always taken the utmost care to ensure every stay with us is safe, clean and comfortable. We have routinely used industry-standard cleaning and disinfecting supplies and trained our staff in ways to achieve the highest standards of cleanliness, disinfection and hygiene.
We are following guidelines and safety information provided by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) detailing how to identify COVID-19 symptoms and mitigate its transmission. We are also constantly monitoring what the relevant health and travel authorities are recommending to keep guests and employees safe; We stay updated and receive information from our professional hotel operator associations.
Additional infection control measures have taken include:
- Rigorous cleaning and sanitation of guest rooms and public spaces.
- Frequent sanitation of high-contact points, such as door handles, reception counters, bathrooms and common areas.
- Hand sanitizers placed at guest contact areas, such at front desk.
- Infrared thermometers available at front desk to conduct temperature checks of our guests and employees upon request.
- Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
- Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19.
Nevertheless, due to the current situation, our hotel has implemented new processes to protect the safety of our guests and team members. Some of the actions that we have taken are removing brochures, magazines and other decorative items that are difficult to disinfect; eliminating paper forms, invoices, signs etc. that may easily become contaminated; and consolidating room furnishings so that most are hard surfaces that can be easily disinfected.
Moreover, many of our amenities and services have been changed, as well as how we deliver them. Some have been eliminated, others reduced and some require a fee. Items that we before left in common areas or provided in guestrooms must now be dispensed through the front desk. These measures to protect our guests and staff are as follows:
BREAKFAST & COFFEE are no longer offered as self-self in a public dining area. Coffee must be made in-room with Keurig machine. K-cups are available for purchase at the front desk. We include coffee k-cups in some rate plans; because some rate plans do not include coffee, we encourage guest to bring their own favorite k-cups. Likewise some of our new rate plans do not include any breakfast items, some include a simple danish or muffin breakfast and others, such as the premium plans, include more Continental selections. A limited number of cold breakfast items are available for purchase at the front desk.
BATH AMENITIES – Some level of bath amenities are included in rate plans, except economy ones where guests must bring their own. Bath packets can be purchased at the front desk.
KITCHENWARE for use in microwave must be requested at the front desk. An extra fee is applied when booking economy rate plans.
TOWELS – Towels sets have been reduced to one set per guest for most rooms. Premium rates include more. Additional towels can be requested at the front desk. Towel fees are charged when booking economy rate plans.
HOUSEKEEPING – To reduce exposure of our staff, room refreshes are reduced to weekly or bi-weekly. Daily housekeeping is available for an extra fee and is included in premium rate plans.
INVOICING will be digital. Guest will need to provide an email to receive a receipt for their stay.
REGISTRATION SIGNATURE will be eliminated. Receiving your guest key will be considered the agreement that you understand and will abide by all hotel policies; will be responsible for room charges and give permission for your credit card to be charged.
FRONT DESK – A screen has been installed to protect staff and guest. Although management is on site 24-hours, the front desk service hours are limited to 8am – 8pm.
While these are extraordinary times, we know they will pass and the hotel business will rebound. We remain confident in the strength and resiliency of our business and we are committed to the health and safety of our team members and guests. We look forward to welcoming our guest back to the Hotel Harrington.