Hotel Policies

NOTICE: Face mask must be worn by all guests when entering the building to check-in at the front desk.  After check-in, face mask only need to be worn when making requests at the front desk. Masks, bandannas, scarves and cloth can be used. Children 12 and under do not need to wear mask. Guests must maintain 6 feet separation from other customers at check-in or when at the front desk. 

Words cannot express how much we value guests who respect our property and policies. Due to government regulations, fire codes and insurance standards, as well as cost to repair damages and loss of revenue from future guests, there are vital policies that we must enforce and charges will be applied for any violation of these policies. Violations will result in a $250 charge in addition to room rate and reservation will be cancelled and no refund issued

SMOKING:
Hotel Harrington is a non-smoking property and all guest rooms are non-smoking. Candles and open flames of any kind are also prohibited. Evidence of smoking residue and odors anywhere in the facility, including in doorways, windows and bathrooms, and/or tampering with smoke alarm systems will result in fine.

PETS:
No pets of any kind are allowed.

COOKING:
Cooking is allowed only in the provided microwave. No small cooking appliances are permitted in guest rooms
The microwave is a high heat cooking device that requires caution and care when using. Properly operating microwave to prevent explosions, injuries and fires is of utmost importance. Oven misuse may activate emergency systems, may ruin microwaves and may burn skin. Additional fees will be charged to your account for replacement of microwave and any damages caused by misuse. Food preparation or actions that create odors that are pungent, unhealthy, objectionable or deemed difficult to remove from the air, carpet, walls and furniture are prohibited. Cleaning fee may be assessed.

MAXIMUM OCCUPANCY & ADDITIONAL GUESTS:
Maximum occupancy is determined by fire codes, insurance regulations and health guidelines. Room occupancies are enforced. All guests sleeping in rooms must be registered at check-in and shall not exceed the sleeping capacity of guestroom. At least one room guest must be 21 years of age or older. Children cannot be left in room unattended. Maximum occupancy is set at 2-4 people depending on the room type. If unregistered guests stay in your room, and/or if you exceed maximum occupancy, leave children alone in room, a fine of up to $250 in addition to room rate and taxes will be charged to your credit card, your reservation will be cancelled, and no refund will be issued. Generally room rates are for double occupancy; if more people are occupying room than registered, you will be required to pay EXTRA PERSON FEE (EPF) unless the the number of people exceeds maximum occupancy. Then you will be asked to rent another room or to leave hotel with no refund given. The EPF of $20 per person per night is added to nightly room rate for any extra person over the age of 10 (not to exceed maximum occupancy of room) or for set-up and use of auxiliary bedding or linens. Although there is no charge for children 10 and under when they are using the existing beds, there is a charge for set up and use of auxiliary bedding if available. Please note that children are counted in determining maximum occupancy.

VISITORS, PARTIES and ROOM USE LIMITATIONS: Due to COVID-19 regulations, registered guests only may enter the building and rooms; Guests desiring visitors must notify the front desk and register visitors. Unauthorized visitors in rooms (especially when maximum occupancy is exceeded) will result in cancellation of reservation and guest being asked to leave. Guests who wish to meet with visitors should check with management about availability of public meeting space. Rooms are rented as sleeping rooms and not as hospitality suites. Parties cannot be held in sleeping rooms and maximum occupancy cannot be exceeded. Rooms cannot be used for beauty services of any kind and outside vendors are not permitted to utilize guest rooms for their services. Guest contract with vendor is not a contract with hotel. Guests must use local salons for beauty services of any kind.

SAFETY & SECURITY:
Guest’s safety and the security of guest’s personal property are of highest concern to us. Please help us in maintaining safety and security by not propping open exit doors, leaving windows open, allowing unregistered guests access to the facility, or giving your key to non-registered visitors.
Respect your neighboring guests by not being unreasonably loud or disruptive. Quiet hours are from 10pm – 8am. TVs, voices and other devices must be kept at a respectful level; doors opened and closed quietly; no congregating or running in halls. In addition, notify the management immediately if you notice or smell anything suspicious or of an alarming nature!
Please know that personal information gathered at time of booking is used for reservation communications only and is never shared with a third party unless required by law entities.

CHECK IN/OUT:
Guests may check in between 4 p.m. and 10 p.m. Early arrivals are not guaranteed; if you need to occupy the room before 4 p.m., a two-night reservation is needed (i.e., the night before arrival). Arrangements to enter the building when checking in after 10 p.m. must be made in advance. Failure to arrive by 10 p.m. (without late arrival arrangements) will result in a no show charge and reservation will be cancelled. Check out is by 11 a.m. If you need a later departure time, a two night reservation is needed (the night following departure).

RESERVATIONS:
To reserve a room and check in to the hotel, you must be 21 years of age and have a valid credit card. Photo ID must be presented with credit card at check in. Your reservation is an agreement that you will accept responsibility for room charges and abide by hotel policies. Corporate associate responsibility is not waived in the event that employer refuses to pay.

CANCELLATIONS/REFUNDS:
Cancellation policies vary depending on the type of room and amenities and are confirmed by email following booking. No refunds are issued for “Acts of God” that may occur during your stay, including, but not limited to, public utility failure, severe weather, pandemics or personal emergencies. Refunds are never issued for Advance Pay discounted reservations. Visits shortened after check-in are subject to cancellation fees.

PAYMENT:
We accept American Express, Visa, MasterCard, and Discover and debit cards. Upon arrival, your card may be authorized for the full amount of stay, including taxes. Most authorizations release immediately upon departure and the posting of final charges; however, some banks may take longer to release funds for use. Hotel is not responsible for your bank’s policy on release of funds. Guests will need to contact bank directly.
Cash is accepted when the full amount of stay provided it is paid at check-in and that a valid credit or debit card is on file to guarantee incidentals. Checks and foreign currencies are not accepted.

TAXES/GRATUITIES:
Taxes consisting of 6% state tax and 3% county tax are applied nightly in addition to room rent. Gratuities for staff and housekeepers are left to the discretion of the guests.

DAMAGED AND MISSING ITEMS:
Any damaged or missing room items will result in replacement or repair charges applied to the credit card on file. This includes rooms left in an unusually dirty state, and damages to carpet, fixtures, linens, walls, or windows.

GROUPS:
Due to the small amount of rooms we have to offer, group reservations for 3 or more rooms reserved more than 1 month (30 days) in advance, require a non-refundable deposit equal to 1/3 of the total amount. Full payment is due 14 days before arrival date. Reservations made for more than 3 rooms, less than 1 month in advance, are negotiated on a case by case basis.
No in-room parties are permitted at any time. Number of persons in room must NOT exceed maximum occupancy of the room as defined by fire codes.

ILLICIT ACTIVITY:
Suspected illegal activity will be reported to the appropriate authorities. Any unlawful activity including, but not limited to, violence, drug use, intoxication and other behaviors will result in dismissal from property with no refund issued.

RISK and RESPONSIBILITY: All guests stay at their own risk and assume responsibility for their own actions, especially for children to whom they are responsible. Management is not responsible for injuries to guest, loss of valuables, personal emergencies or “Acts of God” that occur during your stay, or damage to personal property, including, but not limited to computer malfunctions or damages.

MANAGEMENT RIGHTS:
Management reserves the right:
To admission and may deny admission and refuse services to anyone that appears intoxicated, acts in a threatening or hostile manner, misbehaves with the staff and/or whose actions, deemed by the management, are inappropriate; to evict a guests suspected of involvement in illegal activity; to enter any area of the hotel, including guest rooms should there be suspicion of illegal activity or if there is suspicion that hotel property, staff, or guests are at risk; to cancel a reservation for any reason that renders the room unavailable for use, for failure to pay, or for violation of hotel policies; to interpret or amend policies, prices, or amenities at any time; and to correct rates that may have been misquoted due to human or computer error.